Return & Refund Policy

If you want to return or exchange your order, we are here to help!

Returns

You can return your product for a refund to the original payment method. The cost of return shipping is the full responsibility of the customer. Once the item has been received, a full refund will be issued as soon as possible.

In order to return an item:
  1. Items have to be returned within 30 days from date of purchase
  2. Be in new condition, unwashed, and with all tags attached and unused
  3. Return must be processed through our online portal to ensure all required information is submitted and attached to the package
If you refuse your package upon delivery, please note that we cannot process your refund until the package has been received by our warehouse.
Use our online portal to start a return.

     Damaged or Defective Product

We are proud to offer a 1-year warranty with your purchase of a Swaddle Tote diaper bag. Our bags are crafted to the utmost quality and standards.
If there are any issues with your product, we are here to make things right. If your order is within 30 days of purchase, you can use the return portal. Please use our Warranty Claims Form.
The warranty covers the repair or replacement of the product during the warranty period. Refer to our Warranty Policy for more details.