Frequently Asked Questions
If you have any other questions, feel free to contact us via our Contact Us page or at ContactUs@swaddletote.com.
Product Questions
What are the dimensions of the Swaddle Tote?
The Swaddle Tote is a versatile modular 2-in-1 system that includes a large backpack and a smaller sidekick bag that can be used together or separately. For longer trips, you can use the large capacity backpack( 16" H x 12" W x 7" D), while the small bag (10" H x 8" W x 3" D) is perfect for quick outings.
Do the bags work together?
Yes. The two bags can be used together or separately thanks to the smart magnetic snap system. This allows you to easily attach and detach the small bag from the backpack.
Do Dr. Brown's 8oz bottles fit in the front insulated pockets?
Yes, the tall Dr. Brown's 8 oz. baby bottles fit in the front insulated pockets.
Do Tommee Tippee baby bottles fit in the insulated pockets?
Yes, Tommee Tippee baby bottles fit in the insulated pockets.
What wipes will fit in the small bag wipe pocket?
The wipes pocket inside the Small Minimalist Diaper Bag measures approximately 26 cm x 14 cm, and should fit most standard wipe packets and portable wipe dispensers.
Is the bag comfortable to wear?
The diaper bag is designed for comfort. It has a hands-free backpack design with
padded shoulder straps and a padded back panel for comfortable wear. The smaller bag also has a padded shoulder strap and can be worn in four different ways.
Can I use this bag for other things besides baby items?
Absolutely! This bag is designed to be multifunctional. It works great as a travel bag, a toddler bag, or even an office bag. The removable changing pad allows you to easily convert it for other uses once your baby is out of diapers.
What is the bag made of?
The bag is made with premium materials and superior craftsmanship, including premium nylon, high-quality zippers, and full-grain leather accents, all tested to meet and exceed quality and environmental standards.
Shipping & Delivery Questions
Is free shipping available?
Free standard shipping is available on orders over $150 in the contiguous united states.
Do you ship internationally?
Shipping is currently only available in the continental united states.
Refunds & Returns Questions
What is the return policy?
If you want to return or exchange your order, we are here to help! You can return your product for store credit or a refund to the original payment method.
Items have to be returned within 30 days from date of purchase and be in new condition with all tags attached and unused.
How do I return an item?
To initiate a return, please refer to the Return and Refund Policy page to fill out the return form.
Who pays for return shipping?
The cost of return shipping is the full responsibility of the customer. Once the item has been received, a full refund will be issued.
Warranty Questions
What is your warranty policy?
We are proud to offer a 1-year warranty with your purchase of a Swaddle Tote diaper bag. Refer to our Warranty Policy page for more details.